Return Policy

If you get a faulty or damaged item, please get in touch with us within 30 days after delivery for a full refund or replacement. We will return the entire purchase amount, excluding shipping and handling fees, If the product is still in its original packaging and has yet to be used.

If you have used the product and are unhappy with its performance, kindly contact us to discuss your concerns. We might provide a partial refund if we cannot satisfy your concerns regarding the issue.

To initiate a return, don’t hesitate to get in touch with our customer service team at (951) 800-7440. We will provide instructions on returning the product and processing your refund.

Please note that all returns must be in the original packaging and sellable condition. Custom orders cannot be exchanged or refunded.

The policy does not cover theft, loss, broken or excessively used shears. The warranty and refund are only available to the original purchaser. The customer will cover the cost of returning the product to us.

At Magixshears, we value our customers and strive to provide the best possible experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.

Warranty & Exchange

We support the clients and products we sell. Our goal at Magixshears is to provide our clients with excellent products and exceptional assistance. If for any reason, you are dissatisfied with your purchase, you can initiate the refund request within 30 days.

The policy does not cover theft, loss, broken or excessively used shears. The warranty and refund are only available to the original purchaser. The customer will cover the cost of returning the product to us.

Magixshears is proud to offer a two-year limited warranty on all our products. This warranty covers free two-year after-sale fixing and sharpening of the shears without additional cost.

Note: This warranty applies only to the product sent to us by mail. It is not offered On-site. 

Please use the following mailing address for exchange and sharpening:

14174 Charity Chase Cir, Carmel, Indiana, USA